We require 100% of the deposit at the time of booking. Please note that rates do not include 6% sales tax and a 5% occupancy tax. Upon arrival, we’ll place a card on file for any incidentals. If you’d prefer to use a different card, just let our hospitality team know—we’re happy to accommodate.
Check-in begins at 4 PM. Check-out is at 11 AM.
Our front desk is open until 8 PM. If you're planning to arrive later, just let us know in advance—we’ll send you easy, step-by-step instructions for a smooth after-hours check-in.
Yes! Complimentary self-parking is available on-site for all guests.
We offer daily room refreshes unless otherwise requested. Just let us know your preference.
Yes—our common areas are ADA accessible. For room-specific accessibility questions, please reach out to the front desk and we’ll be happy to assist.
We want you to feel at home and enjoy the amenities throughout your stay. We simply ask that everything be treated with care so future guests can enjoy them as well. In the event of any damage, financial responsibility may be assessed at the discretion of the hotel.
Otis is a smoke-free property.
Otis Harbor Springs welcomes service animals in accordance with ADA regulations.
While we do not allow pets inside guest rooms or indoor common areas, we do make an exception for guests visiting our café or lounge: leashed pets are welcome on the lounge deck and courtyard.
We ask that all pet owners kindly clean up after their pets and ensure they are not disruptive to other guests. Thank you for helping us keep the space comfortable and enjoyable for everyone.
Cancellations made more than 21 days before arrival will receive a full refund.
Cancellations made within 21 days will forfeit 50% of the total booking.
Cancellations made within 14 days—including same-day cancellations, no-shows, and early departures—are non-refundable.
Date changes made more than 21 days prior to arrival are free of charge.
Changes made within 21 days are treated as cancellations and may result in forfeiture of up to 50% of the deposit.
Changes within 14 days will incur a 100% charge of the original booking.
We place a $150 hold on your credit card at check-in for incidentals. This is not a charge—it simply appears as a pending authorization and will be released after your stay.
We offer a variety of Studios, Rooms, and Family Suites. You can view our full lineup here: https://www.otisharborsprings.com/stay
We welcome guests in every season, with the exception of a short Spring Break refresh from late March through early May.
This annual closure allows us to make updates, do deep cleaning, and get everything ready for summer. This year, we’re closed from March 22nd to May 5th.
Our hotel is a single-story, mid-century modern retreat made up of three buildings with exterior room entrances.
We are not directly on the lake. Our property sits on a bluff with peekaboo views in the summer and broader lake views in winter. There are beautiful beaches and lake access points nearby—one just 2 minutes away. We’d love to recommend our favorites.
We’re located on scenic M-119 (The Tunnel of Trees), about a 10-minute drive from downtown Harbor Springs and 30 minutes from Petoskey.
Rates vary by room type and season. You can find current pricing, availability, and details about minimum night requirements on our booking site.
Yes! We host a variety of events on property, ranging from large table reservations in our lounge to full site rentals of our spaces. If you're interested in hosting an event with us, please fill out our Event Inquiry Form, and a member of our team will be in touch.
We do offer group room blocks (12 rooms or more) and select full-property buyouts, depending on the time of year. If you're planning a celebration or gathering with an overnight component, please contact us at events@otisharborsprings.com or fill out our Event Inquiry Form to get started.
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